Terms & Conditions

1. Acceptance of Terms

By accessing and using the Luce Healthcare website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Luce Healthcare provides healthcare services including but not limited to:

• NDIS support services
• Aged care services
• Disability support services
• Complex care management
• Healthcare coordination and planning
• Professional healthcare consultation

3. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Reside in our service area
• Meet the eligibility criteria for specific services (e.g., NDIS requirements)
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. Service Agreements

When you engage our services, you agree to:

• Provide accurate and complete information about your healthcare needs
• Cooperate with our healthcare professionals
• Follow recommended care plans and treatment protocols
• Notify us of any changes in your condition or circumstances
• Pay for services as agreed in your service agreement
• Treat our staff with respect and dignity

5. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

You agree to:

• Provide accurate personal and health information
• Maintain the confidentiality of your account information
• Notify us immediately of any unauthorized use of your information
• Respect the privacy of other clients and staff

6. Payment Terms

Payment for services is due as specified in your service agreement. You agree to:

• Pay all fees and charges in a timely manner
• Provide accurate billing information
• Notify us of any changes to your payment method
• Pay any applicable taxes or government charges

Late payments may result in service suspension or termination.

7. Cancellation and Refund Policy

We understand that circumstances may require you to cancel or reschedule services. Our cancellation policy is as follows:

• 24+ hours notice: No charge for cancellation
• Less than 24 hours notice: 50% of service fee may apply
• No show: Full service fee may apply

Refunds will be processed according to our refund policy and may take 5-10 business days.

8. Limitation of Liability

To the maximum extent permitted by law, Luce Healthcare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or use
• Business interruption
• Personal injury or property damage
• Emotional distress

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Luce Healthcare, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any rights of another person
• Any misrepresentation or false information provided by you

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Luce Healthcare and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or service marks without authorization
• Remove or alter any copyright notices

11. Prohibited Uses

You agree not to use our services for any unlawful or prohibited purpose, including:

• Violating any applicable laws or regulations
• Infringing on the rights of others
• Transmitting harmful, offensive, or inappropriate content
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services
• Harassing or threatening our staff or other clients

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties.

You may terminate your relationship with us at any time by providing written notice. Upon termination:

• Your right to use our services will cease immediately
• We will retain your records as required by law
• You will remain responsible for any outstanding payments

13. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is a result of circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor disputes
• Technical failures
• Pandemics or public health emergencies

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Luce Healthcare regarding the use of our services.

17. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any material changes by:

• Posting the updated terms on our website
• Sending you an email notification
• Providing notice through our service communications

Your continued use of our services after such changes constitutes acceptance of the new terms.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.